Care & Support Service Induction

Care, Support & Quality Improvement Local Induction

• Reablement Introduction Guidance
• Step-Up Step-Down Introduction Guidance
• Template – In-house Induction New & Agency Staff (Editable)
• Care, Support & Quality Improvement Policy Induction List

Care & Support Service Audit Framework

Step Up / Step Down Service

SUSD Audit Framework 2025

Care, Support & Quality Improvement Policy & Procedures

Accessible Information Standard

Accessible Information Standard Policy (under review)

Accessible Information Standard Practice Guidance under review (staff only)

Adult Safeguarding, MCA & DoLS

Information and policies relating to Adult Safeguarding, Mental Capacity and Deprivation of Liberty Safeguards is available in the Safeguarding and MCA area of the hub.

Amenity Procedure (Central Bedfordshire Finance Service)

ASC & Housing Amenity Funds Procedure 2024

Annual Leave (Intranet)

Annual leave – policy, calculator, giving holiday notice and guides – intranet

ASC Staff Supervision

Adult Social Care Supervision Policy 

• ASC Staff Supervision Guidance and templates (staff only)

Charging Policy & Financial Assessments

Adult Social Care Charging Policy (links to Community Assessment Service area)

Code of Conduct

Code of Conduct (PLEASE NOTE: this document will be incorporated into the Care, Support and Quality Improvement Local Induction)

Complaints (Council-wide Policy/Procedure)

Central Bedfordshire Council Customer Feedback – Council Procedure

Statutory Adult Social Care and Public Health Complaint Process

Unreasonable Customer Behaviour Policy and Procedure – Council Procedure

Coproduction

ASC Co-production Strategy 2025-26

SCHH Coproduction Framework

• Guide to Delivering Coproduction

Day Offer Referral and Assessment Guidance

Day Offer Referral Guidelines (Learning Disabilities) 2024

Direct Payments

Direct Payments Policy 2024 (links to Community Assessment Service area)

Duty of Candour (Care Homes)

Duty of Candour Policy (PLEASE NOTE: this document is currently under review)

Duty of Candour Procedure (staff only)

Entering & Leaving a Person’s Home

Entering & Leaving a Persons Home Policy (Care & Support)

Equality & Diversity (Intranet)

Wellbeing and EDI – Information Hub

Corporate Employment Practice and Policy Statement (Internet)

Falls Prevention

Falls Prevention and Management Policy

• Appendix 1 Post Falls Assessment Summary 
• Appendix 2 Care home & SUSD Falls Assessment 
• Appendix 3 Observation -Following a Fall 
• Appendix 4 Day Services – Observation Following a Fall 
• Appendix 5 Accident and Incident Outcome 
• Appendix 6 BLMK Medication – Risk of Falls Guidance

Food Safety (Care & Support)

Food Safety and Allergens Policy – Care & Support

• Appendix 1 Safer Food Better Business Manual
• Appendix 2 Food Allergen Recipe Card Template (Individual Meal Allergens)
• Appendix 3 Food Allergen Chart Template (Weekly Menu Allergens)
• Appendix 4 Food Allergens – What to look for guidance
• Appendix 5 Anaphylaxis – NHS (www.nhs.uk)
• Appendix 6 Supported Living Service Checking Consumables guidance

Checking Food and/or Consumables Guidance

First Aid, Resuscitation and DNACPR

Discovery of a Deceased Person Policy

First Aid, Resuscitation and DNACPR Policy – in development

Health and Safety

Corporate Health and Safety Policy (Intranet)

Corporate Violence, Aggression and Lone Working (Intranet)

Imprest (Central Bedfordshire Finance Services – Intranet)

Imprest Guidance – Direct Debit (staff only – F5 required)

Imprest Guidance – Petty Cash (staff only – F5 required)

Infection Prevention Control Manuals

Each of these manuals is a collection if policies created by the NHS Community Infection Prevention and Control Team and adopted by Central Bedfordshire Council for use in Adult Social Care services.  Click the links below for to view the content list for your relevant service manual.

IPC Manual for Care Homes & Step Up/Step Down Service

IPC Manual for Supported Living Service

IPC Manual Content Day Services

IPC Manual Content Reablement

IPC Forms, Audits & Guidance (password protected – staff only)

Lone Working

Corporate Violence, Aggression and Lone Working (Intranet)

Moving and Positioning of People

Moving and Positioning of People and Inanimate Objects Policy

• Appendix 1 – Moving and Positioning Procedure
• Appendix 2 – Moving and Positioning Individuals and Back Care
• Appendix 3 – HSE -LOLER
• Appendix 4 – HSE – Hoisting
• Appendix 5 – HSE Manual handling at work a brief guide
• Appendix 6 – HSE Preventing manual handling injuries to catering staff
• Appendix 7 – Resuscitation Council UK Guidance for safer handling

Medication Management Policy (Care, Support & Quality Improvement)

Medication Management Policy 2023

• Appendix 1 – Example of Incident Review Form
• Appendix 2 – Medication Risk Assessment Flow Chart
• Appendix 3 – Example of a Care Home Medication Audit
• Appendix 4 – Learning Outcomes and Assessment Criteria
• Appendix 5 Medication Management Reference Guidance

Medication Management Procedures (Care, Support & Quality Improvement)

Care Homes for Older People –  SOP

Residential Care for  Adults with Learning Disabilities – SOP

Step Up Step Down Units – SOP

Community Reablement – SOP

Supported Living Services – SOP

Day Services for Adults with Learning Disabilities – SOP

Day Services for Older People – SOP

Medication Management Forms and Reports

Medication Management Forms, Report and Assessments (editable) (password protected – staff only)

No Response Policy

No Response Policy

• Appendix 1: ASC No Response Flowchart
• Appendix 2: No Response Checklist
• Appendix 3: Self neglect and Non contact escalation protocol

Non- Smoking Policy (Intranet)

Non-smoking Policy – intranet

Nutrition & Hydration

Nutrition and Hydration Policy

Person Centred Care – Assessments, Risks, Support Planning

Admissions Assessment and Care Planning Procedure (Care & Support) (PLEASE NOTE: this document is currently under review)

Person Centred Care Policy (Care & Support) (PLEASE NOTE: this document is currently under review)

Person Centred Care Planning Procedure (Care & Support) (staff only)

Risk Enablement (staff only)

Personal Mobile Devise Use

Personal Mobile Devices at Work Policy – Care & Support

• Reablement Staff Personal Mobile Devices Guidelines
• Linsell House Staff Personal Mobile Device Guidelines

Pressure Ulcer

Pressure Ulcer Policy

Sickness Absence (intranet)

Sickness, managing attendance and template forms / letters – intranet (centralbedfordshire.gov.uk)

Supporting People with Behaviours that Challenge

Supporting People with Challenging or Distressed Behaviours Policy

• Positive-Behavioural-Support-Competency-Framework-May-2015

Supporting People with Money

Administration of People’s Monies in Care and Support Settings

• Appendix 1(a) Localised Finance Procedure 2023 Frogmore Rd
• Appendix 1(b) Localised Finance Procedure 2023 High St Sandy
• Appendix1(c) Localised Finance Procedure 2023 Walkers Cl
• Appendix 2 Finance Guidelines 2023 Linsell House Respite Service
• Appendix 2(a) Guidance for Bank Cards Linsell House (Editable Cash Transaction Record and Bank Card Record available here)
• Appendix 3 Administration of Personal Allowances Care Homes for Older People
• Appendix 4 Localised Finance Procedure 2023 Community Services (Reablement/Day Care)
• Reablement Cash Transaction Record

Money Management Overview (links to Community Assessment Service area)

Whistleblowing (Confidential Reporting) (Intranet)

Confidential Reporting (Whistleblowing) policy (staff only)

• In addition to the Confidential Reporting Policy, further information regarding the Whistleblowing in Adult Social Care Services is available here:
• Whistleblowing Adult Social Care
• Raising a concern with CQC: A quick guide for health and care staff about whistleblowing

Adult Social Care Strategies

Adult Social Care Strategy 2024-2029

Adult Social Care Strategic aims infographics 2024-2029

Accommodation Strategy for Adults with Care & Support Needs 2022 – 2027

ASC Co-production Strategy 2025-2026

Central Bedfordshire Council Carers Strategy 2022 – 2027

Health and Wellbeing Strategy 2018 – 2023

MANOP (Meeting the Accommodation Needs of Older People) Investment Prospectus 2016-2020

Other Strategies

Domestic Abuse Strategy 2022 – 2025

Central Bedfordshire SEND Local Offer

Housing Policy and Strategy Documents 

Technology Enabled Care (TEC)

Technology Enabled Care (TEC), also known as assistive technology or telecare, is a range of electronic devices that can help people to live more safely and independently in their own home. These devices range from activity monitors and medication reminders, to personal alarms and much more.

TEC works through the installation of a range of different sensors in a person’s home connected via a control box to a monitoring centre that is there to help 24 hours a day, seven days a week

Technology Enabled Care (TEC) Information and Resources

Privacy Notice

Adult Social Care Privacy Notice (opens new web page)

Information Leaflet – Adult Social Care NHS National Data Opt-Out Policy

Quality & Audit Frameworks

Audit Framework – Learning Disabilities Services 2022-23

Audit Framework – Older Peoples Services 2022-23

CQC KLOE Standards (Key lines of enquiry, prompts and ratings characteristics for adult social care services)

CQC Assessment Framework 2022

Useful Intranet Pages

MyCentral – Comments, compliments and complaints

MyCentral – Managing Staff (see Manager Hub on intranet)

MyCentral – Working Here (see Essentials)

MyCentral – Recruitment

MyCentral – Health & Safety

MyCentral – Data Protection and Confidentiality

MyCentral – Wellbeing Information (see Community)

• Wellbeing of Staff  – Healthier Outcomes App Details
• Healthier Outcomes at Work – log in details

Care Provider Information and Resources

Central Bedfordshire Council Provider Portal

Other support organisations

Advocacy Services

VoiceAbility | Bedford Borough and Central Bedfordshire (opens new window)

COVID-19 Guidance and Information

 

• Coronavirus (COVID-19): guidance and support – GOV.UK (www.gov.uk)