Staff Only – Password Request

To request the password to access to the Professionals or CareDirector Area please complete the request form here

If you have any questions or would like items to be added to this page, please email ASC Hub Enquiries

Finding your policy

If you know the name of the policy or document you are looking for, it may be easier to use Ctrl F: to locate the document (desktop only)

Mobile devices use the search function at the top of this page

Writing a Policy or Practice Guidance

If you would like to write an Adult Social Care Policy or Practice Guidance, view the process and framework on the ASC Policy Support SharePoint site

To view policies and strategies developed by Central Bedfordshire Council’s Housing Service please go to the Housing Policy page on SharePoint

Adult Social Care Privacy Notice

Community Assessment Service Operational Framework
Adult Social Care Strategies
- Other Strategies
Adult Social Care Partnerships
- Advocacy
- Think Autism – working together in partnership (CBC)

Adult Social Care Privacy Notice

Adult Social Care Privacy Notice (opens new web page)

Information Leaflet – Adult Social Care NHS National Data Opt-Out Policy

Community Assessment Service Operational Framework

Adult Social Care Quality & Assessment Frameworks

Adult Social Care Quality Framework

ASC Practice Governance and Quality Framework 2021 – pending review

ASC Practice Audit Framework 2021 – pending review

CQC Quality & Performance

Community Assessment Service: Assessment Framework

Assessment Framework Practice Guidance 2023

Proportionate Review Practice Guidance 2023

Strengths-based social work: practice framework and handbook – GOV.UK

Adult Social Care Service Operational Policies

Community Assessment Service: Operational Policy

Community Assessment Service Operational Policy

Community Assessment Service Induction

Preparing for Adulthood (Transitions) Operational Policy

Preparing for Adulthood (PfA) Transitions Operational Policy 2023

Your Journey (Preparing for Adulthood) – This guide is to help young people prepare for adulthood by thinking about the things that will matter to them as they get older. It has been designed to help give young people choice and control over their future.

AMHP/EDT Protocol

AMHP & EDT Protocol

Joint Working

Joint Working / Multi-Disciplinary Working

ASC Joint Working Protocol 2023 (Bedford, ELFT, Central Bedfordshire)

MDT Meetings Protocol

Continuing Health Care (including BLMK)

View Continuing Health Care forms and paperwork here (staff only)

ASC Community Assessment Service Policy & Guidance Documents

Community Assessment Service: Assessment, Review & Support Planning

All assessment, review and support planning documents should be created within CareDirector

Complaints (Council-wide Policy/Procedure)

Central Bedfordshire Council Customer Feedback – Council Procedure

Statutory Adult Social Care and Public Health Complaint Process

Unreasonable Customer Behaviour Policy and Procedure – Council Procedure

Confidential Reporting (Whistleblowing)

Confidential Reporting (Whistleblowing) policy (staff only)

In addition to the Confidential Reporting Policy, further information regarding the Whistleblowing in Adult Social Care Services is available here:
- Whistleblowing Adult Social Care
- Raising a concern with CQC: A quick guide for health and care staff about whistleblowing

Continuity of Care / Ordinary Residence

Continuity of Care Policy (ASC resources chapter 8.2)

Continuity of Care Practice Guidance

Ordinary Residence Policy (ASC resources chapter 8.1)

Ordinary Residence Practice Guidance

Coproduction

ASC Co-production Strategy 2025-26

Coproduction Framework

Guide to Delivering Coproduction

Direct Payments

Direct Payments Policy 2024

See also ASC Resources for guidance on Direct Payments (chapter)

Discovery of a Deceased Person

Discovery of a Deceased Person Policy

Infection Prevention Control

Infection Control Policy & Guidance (links to Care & Support Service area)

Lone Working

Community Assessment Service Lone Working Protocol

Violence, aggression and lone working – intranet

Moving and Positioning of People

Moving & Positioning of People Policy – Care and Support Services (links to Care & Support Service area)

Medication Management Policy

Medication Management Policy – Care and Support Services (links to Care & Support Service area)

Money Management (Adult Social Care)

Money Management Overview
- Money Management fees and charges
Money Management (staff only)
Money Management Leaflet (easy read)
Supporting People with Money (links to Care & Support Service area)

No Response Policy

Ordinary Residence / Continuity of Care

Ordinary Residence Policy (ASC resources chapter 8.1)

Ordinary Residence Practice Guidance

Continuity of Care Policy (ASC resources chapter 8.2)

Continuity of Care Practice Guidance

Risk Enablement

Risk Enablement (staff only)

Supporting People – Human Rights

No Recourse to Public Funds

- Guidance: Assessing and Supporting Adults with no recourse to public funds
- Guidance: Human Rights Assessment – access the Human Rights Assessment template here

Charging Policy & Financial Assessments

Adult Social Care Charging Policy 2025-26

Deferred Payments Frequently Asked Questions
Fees and Charges
Paying for Care Leaflets
Editable Financial Assessment forms are accessible in the Professionals Area (staff only)
Charging Policy Exemption or Waiver request form (professionals area)

Technology Enabled Care (TEC)

Technology Enabled Care (TEC), also known as assistive technology or telecare, is a range of electronic devices that can help people to live more safely and independently in their own home. These devices range from activity monitors and medication reminders, to personal alarms and much more.

TEC works through the installation of a range of different sensors in a person’s home connected via a control box to a monitoring centre that is there to help 24 hours a day, seven days a week