CQC Quality Statements
Theme 2 – Providing Support: Care Provision, integration and continuity
We statement
We understand the diverse health and care needs of people and our local communities, so care is joined-up, flexible and supports choice and continuity.
What people expect
I have care and support that is co-ordinated, and everyone works well together and with me.
CENTRAL BEDFORDSHIRE SPECIFIC INFORMATION
CONTENTS
1. Criteria
The Sensory Impairment Team provides a specialist service for people of all ages who have sight and/or hearing loss and covers both Bedford Borough and Central Bedfordshire.
If you experience sensory loss which cannot be treated by medical intervention, glasses, or hearing aids, you can request an assessment under the Care Act 2014.
2. Purpose
To provide a prompt, easily accessible specialist service to support people with their sensory loss.
3. Procedures
Once a referral is received, the person will be contacted by a duty worker to discuss their current situation to establish what support can be offered immediately (for example, they may only require advice and information at this time).
If a more detailed assessment is required the person will be allocated to a specialist worker for an assessment, usually in their own home.
Following the assessment, the person may be offered any of the following:
- specialist hearing or visual equipment;
- deaf and hard of hearing awareness;
- rehabilitation training and coping strategies;
- direct payments;
- information for families and carers;
- guidance on appropriate benefits;
- advice and information on local and national services;
- signposting to other relevant services.
4. Outcomes
- Maintain and increase independence;
- Maintain and improve quality of life;
- Increase choice and control of daily life;
- Access to other support services.
5. Contact Details
Sensory Impairment Team
Borough Hall
Cauldwell Street
Bedford.
MK42 9AP
Telephone: 01234 718318
Text: 07748 760192
Email (visual): [email protected]
Email (hearing): [email protected]
Office hours:
9am-5pm Monday-Thursday
9am-4pm Friday
Emergency Duty Team (out of office hours): 0300 300 8303
6. Further Reading
6.1 Relevant chapters
Registers of Sight Impaired Adults and Disabled Adults
Interpreting, Signing and Communication Needs
